Job Summary and Qualifications:
We are seeking a Division Vice President (VP) of Patient Experience to oversee the implementation and advancement of patient experience standards and initiatives. As a key member of our dedicated team, you will play a pivotal role in fostering a culture of excellence in patient care. If you're ready to make a meaningful impact, we invite you to apply now!
Job Tasks:
- Develop Strategy: Lead the division’s strategic plan to enhance patient experience, ensuring alignment with the broader enterprise framework.
- Provide Feedback: Offer insights to corporate shared services on division-specific patient experience needs (e.g., training modules, resources).
- Shape Corporate Strategy: Deliver data-driven recommendations to inform corporate initiatives and interventions.
- Implement Initiatives: Oversee the rollout and sustainability of patient satisfaction programs aimed at improving patient experience, in line with divisional and organizational objectives.
- Utilize Best Practices: Apply evidence-based practices such as Nurse Leader Rounding, Senior Leader Rounding, Peer Interviewing, and Standards of Behavior.
- Training & Development: Coordinate or deliver training programs to equip staff with the necessary tools and skills to excel in their roles.
- Collaborate with Facilities: Work with individual facilities to address specific challenges and assist in the development of tailored action plans.
- Drive CAHPS Success: Guide facilities in achieving favorable CAHPS results and other key patient satisfaction metrics.
- Monitor and Evaluate: Regularly review performance reports, identify areas for improvement, and implement corrective actions when necessary.
- Evaluate Effectiveness: Assess the impact of training and development programs to ensure they meet the needs of employees and improve patient experience outcomes.
Education:
- Education: Bachelor’s Degree required; Master’s Degree preferred.
- Experience: 7+ years of experience in healthcare, with at least 7 years in a management role.
- Certifications: Lean experience or Six Sigma Green or Black Belt certification preferred.
- Expertise: Strong knowledge of CAHPS results, CMS guidelines, and patient satisfaction metrics.
- Skills: In-depth understanding of current trends and best practices in patient experience and service excellence within healthcare systems.
